Sandhurst Holdings (Australia) Limited and Sandhurst Club
Limited (each known as Sandhurst for the purpose of this document),
as a response to the Privacy Amendment (Private Sector) Act
2000 (Act), have developed the following Privacy Policy to
ensure that any data collected and stored by or on behalf
of Sandhurst and related entities is done so in a responsible
manner. Sandhurst's commitment to its Privacy Policy ensures
that individuals are made aware of when information about
them is being collected, the purpose for which it is being
collected, whether the information may be passed on to third
parties and the identity of those parties and the rights of
individuals to have some control over the way any information
about them is handled and maintained.
Each employee of Sandhurst and any external consultants engaged
by Sandhurst are expected to adhere to our privacy policy.
Those employees and consultants who have access to customer
information will have copies of our Privacy Policy and the
contact details of the Sandhurst Privacy Officer.
Sandhurst is Melbourne’s first, totally private, master-planned
club community. The major areas of development at Sandhurst
are the residential and club precincts and its golf courses.
A gymnasium, swimming pool, tennis courts, and other amenities
will be located within the Club precinct.
We collect information in order to promote the facilities
of Sandhurst, to support current investors of the development
and to improve Sandhurst’s services and commitment to
open communication.
We may also obtain information about customers from third
parties to identify those persons we think will be interested
in specific aspects of the Sandhurst development. We use this
information to offer these individuals further details of
Sandhurst’s facilities and services.
Because we strongly advocate the protection of all individuals'
details and personal information, we believe that the adoption
and implementation of our Privacy Policy represents good business
practice and will assist us in serving the interests of our
members, residents, customers and the wider community.
This Privacy Policy guides our conduct in the collection,
use, release and security of customer information.
The following Privacy Policy has been developed to
adhere to the National Privacy Principles outlined in
the Act. If you have any comments or questions about
Sandhurst’s Privacy Policy, please contact our
Privacy Officer, who at the date of this publication
is Wayne Sutherland. For more information about the
Privacy Commissioner’s guidelines, call the Privacy
Hotline on 133 363 992 (local call charge) or visit www.privacy.gov.au.
How and why we collect personal information
How we use personal information
How we ensure the quality and accuracy of personal information
How we protect personal information
Your ability to access and correct personal information
Children, customer information and our Internet site
Customer information and linked Internet sites
Changes to our Privacy Policy
Contact us
How and why we collect personal information:
We only collect customer information that is needed, and
we inform customers how we use it.
Most of the personal information we hold has been provided
directly to us by our customers for a specific purpose.
We limit the collection of information about our customers
to information which is required to provide our services,
answer their queries, to provide better information, to offer
new updates on aspects of our development, and to fulfil any
legal and regulatory requirements. For example, Golf Membership
Prospectus application forms require information which, if
accepted, will be forwarded in part to the Australian Securities
and Investments Commission, as well as information we require
to process your application. We inform our customers about
the general uses of information we collect about them, and
provide additional explanation if customers request it.
We may collect certain information from third parties
We may also obtain information about prospective customers
from our staff or other third parties to identify those persons
whom we think will be interested in specific aspects of the
Sandhurst development. We use this information to offer these
individuals further details of Sandhurst's facilities and
services.
We may collect certain information when you browse our Internet
site
If you are only browsing our Internet site, we do not collect
personal information -such as your name, address, phone number
or E-mail address . However, technology allows us to identify
your movements, providing us with constructive feedback about
our site so that we can identify the most effective areas
and improve the less popular ones. This is done via what is
more commonly referred to as "cookies", which are
files that track the Internet pages you have visited but which,
by themselves, cannot be used to find out the identity of
any user. The only personal information cookies contain, is
information you provide yourself.
We do not collect sensitive information.
Sandhurst Club does not require or collect information about a person that is considered sensitive under the Act. Such information includes a person's political, social or religious beliefs or affiliations; race, ethnic origin or national origins; sexual preferences or practices; health or medical information; lifestyle, character or reputation.
How we use personal information
Use of information for primary purpose
We use personal information primarily for the purpose for
which it was collected. Because most of our information is
collected from you for a specific purpose, you will normally
be aware of the purpose of the collection.
Use of information for a secondary purpose – providing
you with a better level of service.
We may share information about you so that we can provide
a better level of service to members and residents. For example,
if you change address we may pass this information on to provide
you with the best level of information and detail about our
development. However, we will only do this in the following
circumstances:
- where you have consented, or
- where the secondary purpose is directly related to the primary
purpose and you would reasonably expect us to use or disclose
the information in such a way, or
- where we are permitted or required by law, or it is in the
interests of public safety to do so.
We extend these privacy principles to our business relationships.
In some cases, we contract with other companies to perform
services for us, which may involve the use of your personal
information. Examples of this include trust account administrators
and golfing, housing and government regulatory authorities.
We provide these bodies only with such information about you
as they need to perform their services. We expect the companies
we select as our business partners to honour our privacy principles
in the handling of customer information. Also, they are legally
obliged to use information about you only to perform the services
we have contracted them to provide. In selecting business
partners, Sandhurst looks at how these businesses support
and administer strong and effective privacy guidelines and
practices.
Use of information provided via our web site.
If you would like to register for information via our Internet
site, we will need you to provide us with some personal information,
including your E-mail address. We only collect information
about you, which is required to process your request, and
also to satisfy any legal requirements.
If you are a registered user of aspects of the Sandhurst
website, we will use the online and offline information we
have about you as a Sandhurst registrant, as well as information
lawfully available from other organisations, to provide information
and services as required in our normal course of business.
You can control how your information is used
If you have provided personal information for the purpose
of receiving updates from Sandhurst via email, you can decide
at any time that you no longer wish to receive any such information.
The following extract will appear at the end of all
emails, allowing you to decline to receive future offers
by email from Sandhurst, including offers we make on
behalf of our business partners.
It will take approximately 2 to 3 weeks for your request
to become effective. If you do not want to receive Sandhurst
mail, please contact the Sandhurst Privacy Officer".
This entitlement to "opt out" of receiving information
extends beyond email correspondence. On a regular basis, we
give our customers the option to decide whether or not they
wish to have their names removed from lists used for mail,
telephone and online marketing. Also, if people request information
about one aspect of the development specifically and not another,
for example golf but not land, then this request will be adhered
to.
How we ensure the quality and accuracy of personal information
We ensure that customer data is processed promptly, accurately
and completely.
If you consent to our collecting, storing and using certain
personal information, we will retain your personal information
for a reasonable period of time.
We provide methods for you to access and correct your information
Part of our commitment to the quality and accuracy of any
personal information we store, is reflected in the fact that
you have the opportunity to access your personal information
in order to verify that it is up to date.
You can contact our Privacy Officer at any time if you would
like details of any personal information we may hold about
you or if you would like us to correct it. Depending on the
nature of your request, we may ask you to complete a personal
data access form, and to provide adequate proof of identification.
Our right to refuse access or correction
We reserve our right to refuse your request for access or
correction if, for example, we consider your request to be
frivolous or vexatious, or if we are legally entitled to do
so.
If we refuse your request, we will give you our reasons.
If we refuse your request to correct information we hold about
you, we will give you the opportunity to post a statement
of your claim where we hold your personal information.
How we protect the information collected:
We use information security safeguards.
Access to customer data is limited to those employees of our
Club who specifically need it to carry out their business
responsibilities. This extends to protecting personal information
from misuse and loss, as well as from modification and disclosure.
Children, customer information and our Internet site:
We do not use www.sandhurst.com to knowingly solicit information
from or market to children or young persons under the age
of 18.
Customer information and linked Internet sites:
www.sandhurst.com contains links to other Internet sites.
Sandhurst is not responsible for the content and the privacy
practices of the other Internet sites. Sandhurst encourages
you to examine each site’s privacy policies and for
you to make your own decisions regarding the reliability and
correctness of the material and information found.
We may make changes to our Privacy Policy
Sandhurst reserves the right to revise this Policy at any
time and those people who volunteer their personal details
to Sandhurst are deemed to acknowledge and be bound by this
policy and any changes made to it. This in no way affects
the protection afforded to you by the relevant laws according
to which this Privacy Policy was developed.
How to contact us:
If you have any other questions about Sandhurst's Privacy
Policy, please contact us at the following address:
Sandhurst Privacy Officer
Sandhurst Club
75 Sandhurst Blvd
Sandhurst VIC 3977
Australia
or
privacy@sandhurst.com |
