4.3 You should check your account statement to verify that the amounts debited from your account are correct.
4.4 If Sandhurst Club Limited is liable to pay goods and services tax (“GST”) on a supply made in connection with this agreement, then you agree to pay Sandhurst Club Limited on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
5.1 If you believe there has been an error in debiting your account, you should notify us in writing directly at: Sandhurst Club Limited
75 Sandhurst Boulevard SANDHURST VIC 3977
5.2 If we conclude as a result of our investigation that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reason and any evidence for this finding.
5.4 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between you and us. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.
6.1 You should check:
(a) With your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions;
(b) If your account details which you have provided to us are correct by checking them against a recent account statement;
(c) With your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request.
7.1 We will keep any information (including your account details) in your direct debit request & authority confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
7.2 We will disclose information that we have about you:
(a) To the extent specifically required by law; and
(b) For the purposes of this agreement (including disclosing information in connection with any query or claim).
8.1 If you wish to notify us in writing about anything relating to this agreement you should write to:
Sandhurst Club Limited 75 Sandhurst Boulevard SANDHURST VIC 3977 firstname.lastname@example.org
8.2 We will notify you by sending a notice in the ordinary post to the address you have provided to us most recently.
8.3 Any notice will be deemed to have been received two business days after it is posted.
Download, print and fill in this form and return to reception in person or via email; email@example.com